Warranty conditions

of “NET Online-Versand GmbH & Co. KG” for the brands “it-versand.com” and “it-refurbished.net”

Distinction between warranty and guarantee

The warranty period is the legally prescribed period within which the buyer of a product can complain about a defect that was already present at the time of transfer of risk (i.e., upon delivery). The warranty therefore covers all hardware defects and technical defects in the delivered item that were already present at the time of delivery, even if they are only discovered later.

A guarantee is a voluntarily granted promise that goes beyond the mere guarantee that the delivered goods will retain a certain quality over a certain period of time. Of course, a guarantee does not diminish the warranty in any way. The consumer's statutory rights are not restricted by it.

Warranty periods

We contractually shorten the warranty period for used goods to 12 months if the buyer is a consumer, and exclude this period entirely if the buyer is a business. Certain claims for damages are, however, exempt from this shortened period. Please refer to our Terms and Conditions (X. Warranty and Liability).

guarantee

The warranty period for an item is stated by us before purchase directly in the respective item description on it-versand.com and it-refurbished.net, or in the respective item description on the marketplace (Amazon, eBay, Refurbed, Backmarket, Conrad, Temu, Facebook, Google, etc.). The warranty period for an item is stated on the invoice and delivery note.

We (NET Online-Versand GmbH & Co. KG, Frankenstr. 152, D-90461 Nuremberg) are the guarantor of the warranty. Our warranty includes reimbursement of the purchase price (current value credit) for all damage not caused by force majeure, excluding natural, expected wear and tear of wearing parts. The exact wearing parts not covered by the warranty can be found in the product description. For notebooks, for example, the battery is considered a wearing part. The warranty period begins on the date of purchase. Warranty services do not extend the warranty period or create a new warranty. Claims must be made in writing within the warranty period. We will send you a DHL parcel label, which you can use to send your device to us postage-free. We will cover the return shipping costs, provided the claimed defect is within the scope of our warranty obligation. Following this, a refund will be made based on the current value of the device.

The it-versand.com and it-refurbished.net guarantee excludes:
-Problems with software, apps, software settings, as these are not technical hardware defects,
-Defects caused by the shipment not being packaged securely for transport,
-Defects caused by interventions that were not carried out professionally,
-Damage caused by improper handling,
-Damage caused by weather influences,
-Damage caused by overvoltage,
-Damages caused by computer viruses, programming or software errors,
-Natural wear and tear,
-Normal wear and tear.

If you return a defective item under warranty, you will receive a refund of the purchase price (current value credit). You are not entitled to a repair or replacement by it-versand.com and it-refurbished.net, or by an external service provider at the expense of it-versand.com and it-refurbished.net.

A current value credit takes into account the period of use a customer had as owner of the delivered item prior to the complaint. For example, if the item was used for 9 months out of a 12-month warranty period, a current value credit of 25% of the original purchase price will be issued.

-The current value credit for a 12-month warranty is calculated as follows:

1 to 6 months after delivery - 100% credit of the purchase price
7th month after delivery - 50% credit of the purchase price
8th month after delivery - 42% credit of the purchase price
9th month after delivery - 33% credit of the purchase price
10th month after delivery - 25% credit of the purchase price
11th month after delivery - 17% credit of the purchase price
12th month after delivery - 8.5% credit of the purchase price
After 12 months - There is no longer a guarantee

-The current value credit for a 24-month warranty is calculated as follows:

1 to 6 months after delivery - 100% credit of the purchase price
7th month after delivery - 75% credit of the purchase price
8th month after delivery - 71% credit of the purchase price
9th month after delivery - 67% credit of the purchase price
10th month after delivery - 62.5% credit of the purchase price
11th month after delivery - 58.5% credit of the purchase price
12th month after delivery - 54.5% credit of the purchase price
13th month after delivery - 50% credit of the purchase price
14th month after delivery - 46% credit of the purchase price
15th month after delivery - 42% credit of the purchase price
16th month after delivery - 37.5% credit of the purchase price
17th month after delivery - 33.5% credit of the purchase price
18th month after delivery - 20% credit of the purchase price
19th month after delivery - 25% credit of the purchase price
20th month after delivery - 21% credit of the purchase price
21st month after delivery - 17% credit of the purchase price
22nd month after delivery - 12.5% ​​credit of the purchase price
23rd month after delivery - 8.5% credit of the purchase price
24 months after delivery - 4.5% credit of the purchase price
After 24 months - There is no longer a guarantee

-The current value credit for a 36-month warranty is calculated as follows:

1 to 6 months after delivery - 100% credit of the purchase price
7th month after delivery - 83.5% credit of the purchase price
8th month after delivery - 81% credit of the purchase price
9th month after delivery - 78% credit of the purchase price
10th month after delivery - 75% credit of the purchase price
11th month after delivery - 72.5% credit of the purchase price
12th month after delivery - 69.5% credit of the purchase price
13th month after delivery - 67% credit of the purchase price
14th month after delivery - 64% credit of the purchase price
15th month after delivery - 61.5% credit of the purchase price
16th month after delivery - 58.5% credit of the purchase price
17th month after delivery - 56% credit of the purchase price
18th month after delivery - 53% credit of the purchase price
19th month after delivery - 50% credit of the purchase price
20th month after delivery - 47.5% credit of the purchase price
21st month after delivery - 44.5% credit of the purchase price
22nd month after delivery - 42% credit of the purchase price
23rd month after delivery - 39% credit of the purchase price
24 months after delivery - 36.5% credit of the purchase price
25th month after delivery - 33.5% credit of the purchase price
26th month after delivery - 31% credit of the purchase price
27th month after delivery - 28% credit of the purchase price
28th month after delivery - 25% credit of the purchase price
29th month after delivery - 22.5% credit of the purchase price
30th month after delivery - 19.5% credit of the purchase price
31st month after delivery - 17% credit of the purchase price
32 months after delivery - 14% credit of the purchase price
33 months after delivery - 11.5% credit of the purchase price
34th month after delivery - 8.5% credit of the purchase price
35th month after delivery - 6% credit of the purchase price
36 months after delivery - 3% credit of the purchase price
After 36 months - There is no longer a guarantee

Manufacturer's warranty

For items with a manufacturer's warranty, the respective manufacturer itself is the guarantor. The respective manufacturer guarantees that the purchased hardware product will be free from defects in material and workmanship under normal use during the warranty period. The duration and geographical scope of the warranty can be found in the respective product description. If no geographical scope is specified in the product description, the warranty coverage extends to the territory of the European Union.

• Lenovo manufacturer's warranty
Guarantor is: Lenovo (Deutschland) GmbH, Gropiusplatz 10, 70563 Stuttgart, Germany

• HP manufacturer's warranty
Guarantor is: Hewlett-Packard GmbH, Herrenberger Str. 140, 71034 Böblingen, Germany

• Fujitsu manufacturer's warranty
The guarantor is: Fujitsu Technology Solutions GmbH, Mies-van-der-Rohe-Straße 8, 80807 Munich, Germany

• Apple manufacturer's warranty
Guarantor is: Apple Distribution International, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland